Terms & Conditions

By placing an order on our store, you acknowledge and agree to the following terms and conditions:

1. Order Confirmation

After placing an order, a member of our confirmation team will contact the customer to confirm the order details and ensure that all information is correct before processing.

2. Order Processing & Production

Please note that orders are prepared specifically for each customer. Once the order is confirmed, it is sent to the manufacturer for production. After completion, the order is handed over to the shipping company for delivery.

3. Deposits for Large or Customized Orders

For large orders (more than 2,000 LE) or customized products, including Special Sizes, Caput Coverta, Duvets, Duvets with Heater, and Duvet Covers, a deposit may be required to confirm the order and start processing.

The customer will be informed of the required deposit amount before confirming the order. Processing or preparation will begin only after the required deposit has been received.

4. Order Cancellation

Please note that customized orders or orders requiring special preparation cannot be canceled after production has started.

5. Refunds & Exchanges

All products are final sale and cannot be refunded or exchanged due to their personalized nature. By placing an order, you acknowledge and agree to this policy.

If you have any concerns or issues with your order, please contact us at Yaqeen.store.2025@gmail.com.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

By placing an order on our store, you confirm that you have read, understood, and agreed to these Terms & Conditions.